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Home>> Customer Service>> Standard Return Policy
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you initiate a return after 30 days, We may issue a partial refund depending on elapsed time and condition of merchandise.
 
How to Return an Item

Contact our online reception, describe the problem of the item. We will try to resolve the problem for you first. We will accept your return and create a return code reference code for you if we cannot resolve the problem remotely.
You should download the return shipping sheet. Fill out the return form and print it out. Put the form in to the return package.
All items must be returned in new or unused condition. All accessories in the original shipment must be included. (i.e. manuals, warranties, security seals, etc.). Media items must be returned unopened.
 
Non-Returnable Items

We do not give refunds for the following products:
Swimming Suits
Undergarments and other intimate apparel
Body Jewelry (i.e. all items within the "Body Jewelry" sub-category)
Factory-sealed sports collectible sets
Gift Cards
Club O Membership Fee
“Final Sale” items
Perfumes and Fragrances
Large Screen TVs (37” and larger)
Ink Cartridges
Medical Items
Memory Foam Mattresses that have been opened or taken out of their plastic wrap
Toys for Tots purchases
Wine and perishable products (food items, chocolates, plants & flowers & wholesale flowers)
Any CD, DVD, VHS tape, software, video game, and cassette tape that has been opened/taken out of its plastic wrap
Any specially-labeled designer apparel, handbags and accessories that have had the security tag removed
Case Packs/Bulk Items: No partial case pack returns will be accepted. Product must be returned in the original shipping pack with all individual items unopened
Other select items, as noted on the product description page
 
Refund Policy

We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product.
If the return is not a result of our error and you initiate a return of an unopened item within 30 days of delivery, we will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.

If you return an item that has been opened or shows signs of wear, we will issue a partial refund minus both original shipping charge and return shipping fees. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days.

You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 20 days), product inspection at our returns facility (up to 5 business days). We will notify you via email with the details of your refund, and we can only issue refunds via PayPal.

Products Returned After 30 days

We grant partial refunds for most returns initiated more than 30 days after delivery. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days. We may reduce the refund further based on the condition of the merchandise. We will deduct the original and return shipping charges from your refund as described in the Standard Returns Policy.

Missing Parts

We hope that every product you receive arrives with all the parts necessary to fully assemble your product. Should you discover that a part is missing, please review your assembly instructions to locate the missing part number needed, and contact our online reception.
 
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